Our full Terms & Conditions can be read here.
1. Your right to end the contract (8)
There is no statutory right to cancel. You do not have a statutory right to change your mind in respect of contracts for the supply of accommodation, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance. The hiring of a car for a wedding falls within this category. Therefore if you end the contract before it is completed, where the Supplier is not at fault, you may have to pay the Supplier compensation. A contract for services is completed when the Supplier has finished providing the services and you have paid for them.
If you want to end a contract before it is completed where the Supplier is not at fault, just contact us (before handover) or the Supplier (after handover) to let us or the Supplier know. The contract will end immediately, but we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs the Supplier will incur as a result of your ending the contract. The amount of such a cancellation fee will be dependent on the date on which you end the contract and on whether the Supplier will be able to rebook the car. If the car cannot be rebooked and cancellation is communicated more than 10 weeks before the wedding you must pay 50% of the total booking price and will be required to pay the difference between your deposit and this charge. If you cancel within 10 or less weeks all of the remaining balance is due. If the car can be rebooked, the Supplier will only keep the money you have paid as a deposit and no more money will be owed to the Supplier.
2. How to end the contract with the Supplier (9)
Tell us you want to end or cancel the contract. To end the contract with the Supplier, please let us or the Supplier know by doing one of the following:
Phone or email. Call us on 0113 426 5447 or email us at email@example.com. Please provide your name, home address, details of the booking and, where available, your phone number and email address. When handover has taken place, you will be provided with the relevant contact details of the Supplier.
3. The Supplier’s rights to end the contract (10)
3.1 The Supplier may end the contract if you break it. The Supplier may end the contract for a service at any time by writing to you if:
you do not make any payment when it is due and you still do not make payment within 7 days of us or the Supplier reminding you that payment is due; or
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for the Supplier to provide the services, for example, addresses for pick-up and drop-off.
3.2 You must compensate the Supplier if you break the contract. If the Supplier ends the contract in the situations set out in Clause 10.1, the Supplier will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs the Supplier will incur as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.
3.3 Authorised agents. The Supplier has authorised us to liaise with you for the purposes of this clause.